Support

Support

A question, a bug, an invoice?

Write to support@novair.app, in English or French. Ideas and remarks are welcome too: send feedback.

Activate Pro

Gumroad e-mails your licence key right after the purchase, and it is on your receipt. Click the Novair Watch icon › Settings › Pro licence, paste the key, then Activate. “Pro is active. Thank you!” confirms it. Activation needs one connection to api.gumroad.com; then the key is checked at most once a day.

No key in your inbox? Check your spam folder, then write to us with the e-mail address used for the purchase.

Browsers

One key works in up to 5 browsers (Firefox or Chrome; each browser profile counts once). Reinstalling Novair Watch counts as a new browser: write to support@novair.app and we reset the count.

Invoice

Need an invoice? Use “Generate” at the bottom of the Gumroad receipt; an EU business can enter its VAT number there.

Refund

Refund within 14 days, no questions asked: reply to the Gumroad receipt or write to support@novair.app.

A page is not checked as expected

Checks run while your browser is open; when it starts, late pages are checked first. Pages built by scripts after loading (some shops and web apps) may not be readable in this version: Novair Watch tells you as soon as you start watching one. A page behind a sign-in is checked while your session is open in this browser; sites that block automated reads can't be watched. Dates are recognised in English, French, German, Spanish, Italian, Dutch and Portuguese. Alerts are desktop notifications (no e-mail). Shortest interval: 5 minutes. Pages up to 10 MB.

Write to us with the address of the page (if it is public), what you watch (whole page or area) and what you see on the card. Please do not send pages that contain personal data.